X888 FAQ — All Your Questions Answer here

You must be at least 18 years old to register on x888. Account creation is not permitted for anyone under 18. x888 is committed to responsible gaming and the protection of minors.

No. Each person is only permitted to hold one account. If someone is found operating multiple accounts, all accounts may be suspended and any accumulated balance may be forfeited.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you'll need to submit your national ID or passport details. This keeps your account secure and helps prevent fraud. Verification is typically completed within 24 hours.

Yes, you can update your email, mobile number, and password from Profile Settings after logging in. To change your registered name, please contact the support team — identity verification will be required.

On the login page, click "Forgot Password?". Enter your registered mobile number and an OTP will be sent to you. Use that OTP to set a new password. The whole process takes just 3 minutes.

Log in to your account and go to "Security Settings". From there, enable 2FA. You'll then receive a one-time OTP on your mobile each time you log in, keeping your account significantly more secure.

Multiple failed password attempts may temporarily lock your account. Wait 30 minutes and try again, or reach out to live chat support. The support team will unlock your account after verifying your identity.

x888 supports all major mobile banking methods in Bangladesh, including bKash, Nagad, and Rocket, as well as bank transfers and other payment options. The minimum deposit is just BDT 100.

Deposits via mobile banking (bKash/Nagad/Rocket) are typically credited within 1–5 minutes. Bank transfers may take 15–30 minutes. If your balance hasn't updated after 1 hour, please contact support.

The minimum withdrawal on x888 is BDT 500. KYC verification must be completed before withdrawing. Funds are typically transferred to your mobile banking account within 5-15 minutes. No hidden charges.

Minimum deposit is BDT 100. Maximum single deposit limits vary by payment method. VIP members enjoy higher deposit limits. Visit the deposit page for full details.

Your first deposit after registration automatically triggers a 100% welcome bonus credited to your account. No separate code required. Once the wagering requirements are met, you can withdraw your winnings.

Wagering requirements mean you need to wager the bonus amount a set number of times before you can withdraw it. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place BDT 10,000 in bets. Once the requirement is met, you can withdraw at any time.

Yes! Logging into x888 every day earns you a daily login bonus. You can also enjoy weekly cashback, reload bonuses, and seasonal special offers. Turn on push notifications in the mobile app to stay updated on all offers.

x888 offers fish games, Live Casino (baccarat, roulette, blackjack), slots (1,000+ titles), Sports Betting (cricket, football, tennis, and hundreds of other events), and much more. New games are added regularly.

Absolutely. All x888 games are available on mobile browsers and the official app. The app is available for both Android and iOS and can be downloaded from the download page.

If you lose connection during a game, the x888 system automatically saves the result of that round. When you reconnect, you can continue from where you left off. If there's any dispute over a bet, the support team can review the game logs to resolve it.

Targeting larger fish earns you more points. Use upgraded weapons to hunt big and rare fish. Catching special event fish (boss fish) can unlock jackpot points. Joining tournaments gives you a chance to win extra rewards.

Playing regularly on x888 automatically earns you VIP points. Reach a set points threshold and you'll advance to the next VIP level. The higher your VIP level, the greater the rewards — more cashback, faster withdrawals, and a dedicated account manager.

VIP points can be redeemed for bonus credits, free spins, special prizes, and cash cashback. Higher-tier VIP members also receive exclusive birthday gifts and invitations to special events.

The x888 support team is available 24/7 via live chat. Simply log in to your account and click the chat icon. Support is provided in Bengali and agents typically respond within 2-5 minutes.

Submit any complaint via live chat or email. Including a description, timestamp, amount, and screenshots will help us resolve it faster. x888 takes every complaint seriously and aims to resolve all issues within 24 hours.

To close your account, please contact the support team. Make sure your balance is at zero first, as any remaining balance cannot be withdrawn once the account is closed. You can also find a temporary self-exclusion option on the Responsible Gaming page.